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Privacy statement

This Privacy Policy governs the manner in which From the Heart - trading name of Sentiments BOS 2016 Ltd - collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.fromtheheart.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by From the Heart

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for as appropriate, name, email address, mailing address, and phone number.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

In the event that you decide to make a purchase, we will ask for your credit card details to complete the transaction. We do not store credit card information on this site. All payment details are handled securely by the SagePay payment service we use to handle online payments.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site uses "cookies" to enhance User experience. Cookies are used to remember whether you have put anything into your shopping basket, whether you have logged in and to anonymously record which pages are visited. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. There are controls for cookies at the bottom left of the menu on the left hand side of this site. If you choose to restrict cookies, note that some parts of the Site may not function properly.

How we use collected information

From the Heart - Sentiments BOS 2016 Ltd collects and uses Users personal information for the following purposes:

  • To improve customer service
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To improve our Site - We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Changes to this privacy policy

From the Heart - Sentiments BOS 2016 Ltd has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

From the Heart - Sentiments BOS 2016 Ltd
50 Station Road, New Milton, Hampshire, BH25 6JX
01425 638424
enquiries@fromtheheart.co.uk